6. Error Messages

6.1 - Error Message "Cannot find Winsock.dll"
If you received a message "cannot find Winsock.dll" this means that a particular file which is needed to run our casino program is not on your system. This particular file should be installed when you are installing Windows. Apparently the Windows installation on your computer system did not install all of the files which you need to run various applications such as our Casino program. You can have the file installed by re-running the windows installation or the file can be copied across from another system and place into the following folder on your computer:C:\WINDOWS

6.2 - Error Message "Cannot find MFC250.dll"
If you received a message "cannot find MFC250.dll" this means that a particular file which is needed to run our casino program is not on your system. This particular file should be installed when you are installing Windows. Apparently the Windows installation on your computer system did not install all of the files which you need to run various applications such as our Casino program. You can have the file installed by re-running the windows installation or the file can be copied across from another system and placed into the following folder on your computer:C:\WINDOWS

6.3 - Error Message "Socket has been lost"
This happens when you have lost connection with your Internet Service Provider (ISP) or dial-up service. First re-establish connection with your ISP and then re-connect to the casino server. The server will refresh the last known position you were on the casino before the lost connection.

6.4 - Error Message "You have not logged on to the casino"
This occurs when a username and/or password is typed incorrectly. Check your username and password then click on Connect again remembering that both the username and password are case sensitive. The username and password should always be entered in the case they were given to you. Also check that the Caps Lock is not on as this will affect the case of the typing with out you realizing.

6.5 - Error Message "You have been locked out of the Casino"
Your account gets automatically locked out for an hour whenever you enter the wrong password three times in a session. This system has been put in place as a security measure so as to prevent someone from trying to access your account by guessing your password.

If you forgot your password you will need to call in at our toll free number or send an email so we can confirm it. You will need to send information that will be used to confirm your ID before we will issue you a new password.

6.6 - "Connecting to host" but doesn’t connect
This is usually caused when a player is not connected to the internet or has a bad or very slow connection to the Internet. Remember that you must be connected to the Internet before you open the casino program. The 'connect' button on the casino software is used to connect the player to the casino server only, not the Internet. If you feel you are connected but still experiencing this problem, try disconnecting from the provider and reconnect, then try the casino program again. If the problem persists, e-mail us at support for help.

6.7 - "Logging On" but never goes beyond this point
This may be caused by excessive traffic on the Internet or it may be that our server is busy or down. In most cases it is due to congestion on the internet. You can try it again, but we recommend that for this type of problem it is best to check with our tech support for help determining the cause.